Refund Policy
We do not offer voluntary refunds in most cases once a service is started or delivered.
However, nothing in these Terms limits your mandatory rights under applicable law.
1.1 For Consumers (B2C)
If you are a Consumer in the EU:
You may have a 14-day right of withdrawal for online purchases, unless a legal exception applies (for example, if you expressly request immediate performance and acknowledge the possible loss of the withdrawal right once the service is delivered).
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If you withdraw validly before the service begins, you may be entitled to a refund.
If you withdraw after requesting the service to start during the withdrawal period, you may be charged a proportionate amount for work already performed, where permitted by law.
1.2 For Business Users (B2B)
For Business Users:
Payments are generally non-refundable once work has started, except where we explicitly agree otherwise in writing.
1.3 Chargebacks & Fraud
Unauthorized transactions or fraudulent payment methods will result in account suspension or termination. We reserve the right to reject future orders where abuse is identified.
2) Free Balance / Coupon Policy
We may provide promotional credits, coupons, or free balances.
We reserve the right to:
Review promotional usage
Adjust or remove promotional balances if we reasonably believe there is abuse, error, or misuse
If a promotional deduction results in a negative balance, your account may be temporarily suspended until the balance is cleared.
3) Limitation of Liability
To the maximum extent permitted by law:
We are not liable for indirect, incidental, special, or consequential damages.
Our total liability for any claim relating to a specific service will not exceed the amount paid for that service.
This clause does not limit liability where such limitation is prohibited under applicable law, including mandatory consumer protections.
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4) Termination
We may suspend or terminate access if:
You breach these Terms
We detect fraud, abuse, or unlawful activity
Required by law or regulatory obligations
5) Changes to These Terms
We may update these Terms from time to time. We will post the revised version on our website with an updated effective date. Continued use of the platform indicates acceptance of the updated Terms.
6) Governing Law
If you are a Consumer residing in the EU, you may also benefit from the mandatory protections of your country of residence.
7) Contact Us
If you have questions about these Terms, please contact us:
Email: [contact@videoadmedia.com]
Business Address: [1506, 1007 N Orange St. 4th Floor, New Castle, Wilmington, DE, US, 19801]